Competitive Advantages of Business Process Outsourcing with Global Talent
 Many small and mid-sized firms have never contemplated the use of global talent resources within their business and may even have some negative perceptions of what business process outsourcing means. Utilizing offshore resources only makes sense in today's global economy. If you want to keep up with and stay ahead of the competition every advantage must be agressively pursued. Through the use of global talent you can take advantage of wage differentials, greater talent pools, better educational backgrounds, and lower facility costs than you might otherwise have available locally.
Everyone is familiar with home based workers and remote access in the workplace. Utilizing global talent simply extends this capability and in the process drastically reduces costs to the client. Old experiences with poor accent, badly trained staff, and poor telecommunications infrastructure are things of the past. In the Philippines today, we have the worlds leading infrastructure and resources destination for obtaining and utilizing globally outsourced resources for global talent acquisition. This is why BPO Resources selected Cebu Philippines for our global headquarters, BPO facilities and Call Centers.
The Philippine Advantage
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The Filipino worker is educated, highly trainable, and motivated to learn and grow with international firms. The Philippines is a university culture providing resources of well educated university graduates seeking opportunities to become part of growing companies worldwide. With English being taught from the elementary level the Filipino worker is accent neutral and alleviates the communication issues that have plagued India based firms since inception of international outsourcing. Conversational english skills are common amongst Filipinos and the slight accent that may exist does not have the same stigma that follows India based call centers.
Communication infrastructure is also leading edge and provides reliable, high quality service at costs comparable to those a local business may incur in the U.S. With advanced telecommunications, video conferencing, webinars, chat, and email facilities your communication will be just as though you were right down the hall.
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Cost Savings
 By using the talented resources available in the Philippines firms can realize tremendous cost savings, in many cases, 30%-60% or more.
These savings are achieved through a variety of costs savings mechanisms although the myth of underpaid foreign worker is not the case. Savings are found through lower wages of course, however BPO Resources employees are paid well above the national median income and are provided aggressive performance incentives and full benefits just like your U.S. based staff would receive.
Additional costs savings are realized by clients thought the elimination of labor overhead such as state and federal taxes, Social Security, Medicare, and retirement programs. Our staff enjoy these benefits as well however these costs are built into our flat hourly rate to our client.
Facilities and equipment needs are also eliminated by our clients thus freeing up valuable space and resources for those staff which truly need to be locally based. Standard software licensing, PCs, office space, and internet access are all costs which are built into our service fees and never passed along to clients.
When comparing these costs take a look at the minimum wage in the U.S. for a entry level staff member with High School or below educational credentials. The base hourly rate for this individual is already $7.25 per hour. Add on to this benefits, taxes, vacation pay, sick time, incentives, and recruiting costs and labor rate for this individual is most likely well above $11.00 per hour and you still need to purchase a PC, provide a desk and office space, train, and manage turnover and retention issues. Added all up this uneducated and unskilled labor can cost you over $13-$16 per hour.
With BPO resources you can save money and select team members from our staff of university graduates, fully background checked, with job match and mind set profiling optionally performed to insure the right match for your organization. All at a savings of 30% to 60% depending on the skills required and number of team members needed.
To learn more contact us today for a free no obligation consultation.
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